Meet the team

The success of Thermogroup lies in the team that delivers that little bit extra. Meet the key members of the team and find out what delivering that little bit extra means to them.

 

Jason Donald – Founder & Director

Jason began Thermogroup in 2003 and has built the business to where it is today. Jason passionately ensures the team are on track, focused, and working toward the strategic goals of the business. Jason still upholds the same passion and standard of care for our customers that he started with in the very beginning which brings about our culture of giving that little bit extra.

What does giving that little bit extra mean to Jason?

That little bit extra is our way of life, our ethos. It means we will go that little bit extra in everything we do so that our customers, suppliers, colleagues, and team members will always be pleasantly surprised at our level of dedication, loyalty and service.

John Donald – Sales Manager

John joined Thermogroup in 2011 and is responsible for setting and managing our sales reps and continually developing and maintaining relationships with key clients and groups. John’s passion and determination has led the growth for Thermogroup.

What does giving that little bit extra mean to John?

This is the commitment we have as a team to look after customers, respond to problems, maintain quality of products and we achieve this in our attitude, by being honest, by resolving problems, and by treating our customers and fellow workers as number 1.

Kirsty Donald – Customer Satisfaction Facilitator

Kirsty lives her job title, ensuring customer satisfaction every time. From first in line for phones and technical support along with management of warranty cases and quotes, Kirsty truly delivers that little bit extra for our customers.

What does giving that little bit extra mean to Kirsty?

That little bit extra is what drives us every day to go the extra mile, challenge existing standards of service, overcome challenges, provide a personal & professional experience for our clients, exceeding their expectations & delivering on our promises.

Margie Donald – Finance

Margie is the numbers star for Thermogroup. Her dedication and attention to detail is evident in her finance role, from management accounts, tax reporting, payroll, and budgeting through to cash flow forecasting, Margie delivers that little bit extra through her accuracy and accounting know-how.

What does giving that little bit extra mean to Margie?

Constantly and consistently exceeding the expectations of our customers, suppliers, and teammates.

Ross Donald – Sales & Marketing Lead

Ross is responsible for driving the sales and marketing teams in pursuit of Thermogroup’s goals of supporting our resellers. Whether it be creating a new marketing campaign, developing a promotion for a reseller, negotiating a deal with a national group or setting up a new reseller agreement, Ross keeps the business driving forward.

What does giving that little bit extra mean to Ross?

That little bit extra is our way of life. It adds meaning and purpose to what we do. Its not something that we have to do, but we choose to do as it brings happiness to the giver and receiver alike. This will always be what sets us apart.

Rick Donald – Operations Manager

Rick passionately drives the operations side of the business from managing our four warehouses, managing stock levels & product quality to ensuring all orders ship on time, in full to our customers. Ricks drive ensures that we can deliver that the operations of Thermogroup truly allow us to deliver that little bit extra.

What does giving that little bit extra mean to Rick?

Providing that little bit extra is the principle that dictates our every discussion, response and innovation. It is the impetus that drives commitment and focus on excellence, and the definitive factor in every action undertaken and every experience provided.

Tammy Donald – Customer Service Manager

Tammy’s positivity and desire to deliver that little bit extra makes her the perfect leader for our customer care team. Tammy is responsible for ensuring the team is delivering on our KPIs and objectives and is dedicated to continually evolving and improving our service to clients.

What does giving that little bit extra mean to Tammy?

Giving that little bit extra means we’re passionate and fearless about doing whatever it takes to travel the extra mile, individually and as a team. We’re committed to going above and beyond what is expected in everything we do and thrive on not only delivering on our promising but also pushing the boundaries to do more and be more as a company.

Vanessa Munsi – Customer Satisfaction Facilitator

Vanessa embraces the culture of giving that little bit extra in her role. Vanessa passionately owns the responsibility of looking after our customers orders, from entering the order through to ensuring the tracking details are up to date on the website.

What does giving that little bit extra mean to Vanessa?

Going above & beyond in resolving a wide range of product & service queries professionally & satisfactorily. Also, when we see our clients happy, satisfied and coming back because of the excellent customer service & quality products they received from us both before and after the sale. We make our customers feel important & we always put them at the heart of everything we do.

Alexis Mercado – Graphic Artist & Marketing Assistance

To Alexis, delivering that little bit extra is just the start of the Thermogroup brand. Alexis’ creativity comes to the fore in all aspects of marketing helping to build the Thermogroup brand and support the sales team.

What does giving that little bit extra mean to Alexis?

Going the extra mile is one of the most important things you can do to deliver great customer service and creativity. This is when you have ticked all the boxes, yet you still want to do more.

Zebulon Flew – Leeton Warehouse

Zeb brings a can do attitude to his role in the Leeton Warehouse. Responsible for dispatch of custom orders, product assembly, management of incoming goods and assembly of displays, Zeb constantly delivers that little bit extra while on the run.

What does giving that little bit extra mean to Zeb?

That little bit extra… Attention to detail and to always going above and beyond what’s expected.

 

 

Our Sales Team

 

Queensland
Dave Hardwick
Bathroom &  Tile Reseller Sales Representative
NSW – Bathroom & Tile Reseller Sales Representatives
Rob Payne
Northern Sydney, Central Coast, Newcastle, Mid NSW Coast, Grafton & Armidale
Barry Tasker
Southern Sydney, Wollongong, South Coast, Riverina & the ACT
Victoria
Andrew Andriotis
Bathroom, tile Reseller & Electrical Wholesaler Sales Representative
Tasmania
Richard Lewis
Bathroom &  Tile Reseller Sales Representative
South Australia
Mark Ross
Bathroom &  Tile Reseller Sales Representative
Western Australia
Estelle Vos
Bathroom &  Tile Reseller Sales Representative
New South Wales – Electrical Wholesale Sales Representatives
Andrew Levey
Northern New South Wales
Paul Macri
Northern Sydney and Western New South Wales
Rob Sisson
Southern Sydney and Southern New South Wales

 

 

 

 

Caring for the greater good

 

Find out more

 

About us

 

Find out more

Meet the team

The success of Thermogroup lies in the team that delivers that little bit extra. Meet the key members of the team and find out what delivering that little bit extra means to them.

 

Jason Donald – Founder & Director

Jason began Thermogroup in 2003 and has built the business to where it is today. Jason passionately ensures the team are on track, focused, and working toward the strategic goals of the business. Jason still upholds the same passion and standard of care for our customers that he started with in the very beginning which brings about our culture of giving that little bit extra.

What does giving that little bit extra mean to Jason?

That little bit extra is our way of life, our ethos. It means we will go that little bit extra in everything we do so that our customers, suppliers, colleagues, and team members will always be pleasantly surprised at our level of dedication, loyalty and service.

John Donald – Sales Manager

John joined Thermogroup in 2011 and is responsible for setting and managing our sales reps and continually developing and maintaining relationships with key clients and groups. John’s passion and determination has led the growth for Thermogroup.

What does giving that little bit extra mean to John?

This is the commitment we have as a team to look after customers, respond to problems, maintain quality of products and we achieve this in our attitude, by being honest, by resolving problems, and by treating our customers and fellow workers as number 1.

Kirsty Donald – Customer Satisfaction Facilitator

Kirsty lives her job title, ensuring customer satisfaction every time. From first in line for phones and technical support along with management of warranty cases and quotes, Kirsty truly delivers that little bit extra for our customers.

What does giving that little bit extra mean to Kirsty?

That little bit extra is what drives us every day to go the extra mile, challenge existing standards of service, overcome challenges, provide a personal & professional experience for our clients, exceeding their expectations & delivering on our promises.

Margie Donald – Finance

Margie is the numbers star for Thermogroup. Her dedication and attention to detail is evident in her finance role, from management accounts, tax reporting, payroll, and budgeting through to cash flow forecasting, Margie delivers that little bit extra through her accuracy and accounting know-how.

What does giving that little bit extra mean to Margie?

Constantly and consistently exceeding the expectations of our customers, suppliers, and teammates.

Ross Donald – Sales & Marketing Lead

Ross is responsible for driving the sales and marketing teams in pursuit of Thermogroup’s goals.

What does giving that little bit extra mean to Ross?

That little bit extra is our way of life. It adds meaning and purpose to what we do. Its not something that we have to do, but we choose to do as it brings happiness to the giver and receiver alike. This will always be what sets us apart.

Rick Donald – Operations Manager

Rick passionately drives the operations side of the business from managing our four warehouses, managing stock levels & product quality to ensuring all orders ship on time, in full to our customers. Ricks drive ensures that we can deliver that the operations of Thermogroup truly allow us to deliver that little bit extra.

What does giving that little bit extra mean to Rick?

Providing that little bit extra is the principle that dictates our every discussion, response and innovation. It is the impetus that drives commitment and focus on excellence, and the definitive factor in every action undertaken and every experience provided.

Tammy Donald – Customer Service Manager

Tammy’s positivity and desire to deliver that little bit extra makes her the perfect leader for our customer care team. Tammy is responsible for ensuring the team is delivering on our KPIs and objectives and is dedicated to continually evolving and improving our service to clients.

What does giving that little bit extra mean to Tammy?

Giving that little bit extra means we’re passionate and fearless about doing whatever it takes to travel the extra mile, individually and as a team. We’re committed to going above and beyond what is expected in everything we do and thrive on not only delivering on our promising but also pushing the boundaries to do more and be more as a company.

Vanessa Munsi – Customer Satisfaction Facilitator

Vanessa embraces the culture of giving that little bit extra in her role. Vanessa passionately owns the responsibility of looking after our customers orders, from entering the order through to ensuring the tracking details are up to date on the website.

What does giving that little bit extra mean to Vanessa?

Going above & beyond in resolving a wide range of product & service queries professionally & satisfactorily. Also, when we see our clients happy, satisfied and coming back because of the excellent customer service & quality products they received from us both before and after the sale. We make our customers feel important & we always put them at the heart of everything we do.

Alexis Mercado – Graphic Artist & Marketing Assistance

To Alexis, delivering that little bit extra is just the start of the Thermogroup brand. Alexis’ creativity comes to the fore in all aspects of marketing helping to build the Thermogroup brand and support the sales team.

What does giving that little bit extra mean to Alexis?

Going the extra mile is one of the most important things you can do to deliver great customer service and creativity. This is when you have ticked all the boxes, yet you still want to do more.

Zebulon Flew – Leeton Warehouse

Zeb brings a can do attitude to his role in the Leeton Warehouse. Responsible for dispatch of custom orders, product assembly, management of incoming goods and assembly of displays, Zeb constantly delivers that little bit extra while on the run.

What does giving that little bit extra mean to Zeb?

That little bit extra… Attention to detail and to always going above and beyond what’s expected.

 

 

Our Sales Team

 

Queensland
Dave Hardwick
Bathroom &  Tile Reseller Sales Representative
NSW – Bathroom & Tile Reseller Sales Representatives
Rob Payne
Northern Sydney, Central Coast, Newcastle, Mid NSW Coast, Grafton & Armidale
Barry Tasker
Southern Sydney, Wollongong, South Coast, Riverina & the ACT
Victoria
Andrew Andriotis
Bathroom, tile Reseller & Electrical Wholesaler Sales Representative
Tasmania
Richard Lewis
Bathroom &  Tile Reseller Sales Representative
South Australia
Mark Ross
Bathroom &  Tile Reseller Sales Representative
Western Australia
Estelle Vos
Bathroom &  Tile Reseller Sales Representative
New South Wales – Electrical Wholesale Sales Representatives
Andrew Levey
Northern New South Wales
Paul Macri
Northern Sydney and Western New South Wales
Rob Sisson
Southern Sydney and Southern New South Wales

 

 

 

 

Caring for the greater good

 

Find out more

 

About us

 

Find out more

Meet the team

The success of Thermogroup lies in the team that delivers that little bit extra. Meet the key members of the team and find out what delivering that little bit extra means to them.

 

Jason Donald – Founder & Director

Jason began Thermogroup in 2003 and has built the business to where it is today. Jason passionately ensures the team are on track, focused, and working toward the strategic goals of the business. Jason still upholds the same passion and standard of care for our customers that he started with in the very beginning which brings about our culture of giving that little bit extra.

What does giving that little bit extra mean to Jason?

That little bit extra is our way of life, our ethos. It means we will go that little bit extra in everything we do so that our customers, suppliers, colleagues, and team members will always be pleasantly surprised at our level of dedication, loyalty and service.

John Donald – Sales Manager

John joined Thermogroup in 2011 and is responsible for setting and managing our sales reps and continually developing and maintaining relationships with key clients and groups. John’s passion and determination has led the growth for Thermogroup.

What does giving that little bit extra mean to John?

This is the commitment we have as a team to look after customers, respond to problems, maintain quality of products and we achieve this in our attitude, by being honest, by resolving problems, and by treating our customers and fellow workers as number 1.

Kirsty Donald – Customer Satisfaction Facilitator

Kirsty lives her job title, ensuring customer satisfaction every time. From first in line for phones and technical support along with management of warranty cases and quotes, Kirsty truly delivers that little bit extra for our customers.

What does giving that little bit extra mean to Kirsty?

That little bit extra is what drives us every day to go the extra mile, challenge existing standards of service, overcome challenges, provide a personal & professional experience for our clients, exceeding their expectations & delivering on our promises.

Margie Donald – Finance

Margie is the numbers star for Thermogroup. Her dedication and attention to detail is evident in her finance role, from management accounts, tax reporting, payroll, and budgeting through to cash flow forecasting, Margie delivers that little bit extra through her accuracy and accounting know-how.

What does giving that little bit extra mean to Margie?

Constantly and consistently exceeding the expectations of our customers, suppliers, and teammates.

Ross Donald – Sales & Marketing Lead

Ross is responsible for driving the sales and marketing teams in pursuit of Thermogroup’s goals.

What does giving that little bit extra mean to Ross?

That little bit extra is our way of life. It adds meaning and purpose to what we do. Its not something that we have to do, but we choose to do as it brings happiness to the giver and receiver alike. This will always be what sets us apart.

Rick Donald – Operations Manager

Rick passionately drives the operations side of the business from managing our four warehouses, managing stock levels & product quality to ensuring all orders ship on time, in full to our customers. Ricks drive ensures that we can deliver that the operations of Thermogroup truly allow us to deliver that little bit extra.

What does giving that little bit extra mean to Rick?

Providing that little bit extra is the principle that dictates our every discussion, response and innovation. It is the impetus that drives commitment and focus on excellence, and the definitive factor in every action undertaken and every experience provided.

Tammy Donald – Customer Service Manager

Tammy’s positivity and desire to deliver that little bit extra makes her the perfect leader for our customer care team. Tammy is responsible for ensuring the team is delivering on our KPIs and objectives and is dedicated to continually evolving and improving our service to clients.

What does giving that little bit extra mean to Tammy?

Giving that little bit extra means we’re passionate and fearless about doing whatever it takes to travel the extra mile, individually and as a team. We’re committed to going above and beyond what is expected in everything we do and thrive on not only delivering on our promising but also pushing the boundaries to do more and be more as a company.

Vanessa Munsi – Customer Satisfaction Facilitator

Vanessa embraces the culture of giving that little bit extra in her role. Vanessa passionately owns the responsibility of looking after our customers orders, from entering the order through to ensuring the tracking details are up to date on the website.

What does giving that little bit extra mean to Vanessa?

Going above & beyond in resolving a wide range of product & service queries professionally & satisfactorily. Also, when we see our clients happy, satisfied and coming back because of the excellent customer service & quality products they received from us both before and after the sale. We make our customers feel important & we always put them at the heart of everything we do.

Alexis Mercado – Graphic Artist & Marketing Assistance

To Alexis, delivering that little bit extra is just the start of the Thermogroup brand. Alexis’ creativity comes to the fore in all aspects of marketing helping to build the Thermogroup brand and support the sales team.

What does giving that little bit extra mean to Alexis?

Going the extra mile is one of the most important things you can do to deliver great customer service and creativity. This is when you have ticked all the boxes, yet you still want to do more.

Zebulon Flew – Leeton Warehouse

Zeb brings a can do attitude to his role in the Leeton Warehouse. Responsible for dispatch of custom orders, product assembly, management of incoming goods and assembly of displays, Zeb constantly delivers that little bit extra while on the run.

What does giving that little bit extra mean to Zeb?

That little bit extra… Attention to detail and to always going above and beyond what’s expected.

 

 

Our Sales Team

 

Queensland
Dave Hardwick
Bathroom &  Tile Reseller Sales Representative
NSW – Bathroom & Tile Reseller Sales Representatives
Rob Payne
Northern Sydney, Central Coast, Newcastle, Mid NSW Coast, Grafton & Armidale
Barry Tasker
Southern Sydney, Wollongong, South Coast, Riverina & the ACT
Victoria
Andrew Andriotis
Bathroom, tile Reseller & Electrical Wholesaler Sales Representative
Tasmania
Richard Lewis
Bathroom &  Tile Reseller Sales Representative
South Australia
Mark Ross
Bathroom &  Tile Reseller Sales Representative
Western Australia
Estelle Vos
Bathroom &  Tile Reseller Sales Representative
New South Wales – Electrical Wholesale Sales Representatives
Andrew Levey
Northern New South Wales
Paul Macri
Northern Sydney and Western New South Wales
Rob Sisson
Southern Sydney and Southern New South Wales

 

 

 

 

Caring for the greater good

 

Find out more

 

About us

 

Find out more

Meet the team

The success of Thermogroup lies in the team that delivers that little bit extra. Meet the key members of the team and find out what delivering that little bit extra means to them.

 

Jason Donald – Founder & Director

Jason began Thermogroup in 2003 and has built the business to where it is today. Jason passionately ensures the team are on track, focused, and working toward the strategic goals of the business. Jason still upholds the same passion and standard of care for our customers that he started with in the very beginning which brings about our culture of giving that little bit extra.

What does giving that little bit extra mean to Jason?

That little bit extra is our way of life, our ethos. It means we will go that little bit extra in everything we do so that our customers, suppliers, colleagues, and team members will always be pleasantly surprised at our level of dedication, loyalty and service.

John Donald – Sales Manager

John joined Thermogroup in 2011 and is responsible for setting and managing our sales reps and continually developing and maintaining relationships with key clients and groups. John’s passion and determination has led the growth for Thermogroup.

What does giving that little bit extra mean to John?

This is the commitment we have as a team to look after customers, respond to problems, maintain quality of products and we achieve this in our attitude, by being honest, by resolving problems, and by treating our customers and fellow workers as number 1.

Kirsty Donald – Customer Satisfaction Facilitator

Kirsty lives her job title, ensuring customer satisfaction every time. From first in line for phones and technical support along with management of warranty cases and quotes, Kirsty truly delivers that little bit extra for our customers.

What does giving that little bit extra mean to Kirsty?

That little bit extra is what drives us every day to go the extra mile, challenge existing standards of service, overcome challenges, provide a personal & professional experience for our clients, exceeding their expectations & delivering on our promises.

Margie Donald – Finance

Margie is the numbers star for Thermogroup. Her dedication and attention to detail is evident in her finance role, from management accounts, tax reporting, payroll, and budgeting through to cash flow forecasting, Margie delivers that little bit extra through her accuracy and accounting know-how.

What does giving that little bit extra mean to Margie?

Constantly and consistently exceeding the expectations of our customers, suppliers, and teammates.

Ross Donald – Sales & Marketing Lead

Ross is responsible for driving the sales and marketing teams in pursuit of Thermogroup’s goals.

What does giving that little bit extra mean to Ross?

That little bit extra is our way of life. It adds meaning and purpose to what we do. Its not something that we have to do, but we choose to do as it brings happiness to the giver and receiver alike. This will always be what sets us apart.

Rick Donald – Operations Manager

Rick passionately drives the operations side of the business from managing our four warehouses, managing stock levels & product quality to ensuring all orders ship on time, in full to our customers. Ricks drive ensures that we can deliver that the operations of Thermogroup truly allow us to deliver that little bit extra.

What does giving that little bit extra mean to Rick?

Providing that little bit extra is the principle that dictates our every discussion, response and innovation. It is the impetus that drives commitment and focus on excellence, and the definitive factor in every action undertaken and every experience provided.

Tammy Donald – Customer Service Manager

Tammy’s positivity and desire to deliver that little bit extra makes her the perfect leader for our customer care team. Tammy is responsible for ensuring the team is delivering on our KPIs and objectives and is dedicated to continually evolving and improving our service to clients.

What does giving that little bit extra mean to Tammy?

Giving that little bit extra means we’re passionate and fearless about doing whatever it takes to travel the extra mile, individually and as a team. We’re committed to going above and beyond what is expected in everything we do and thrive on not only delivering on our promising but also pushing the boundaries to do more and be more as a company.

Vanessa Munsi – Customer Satisfaction Facilitator

Vanessa embraces the culture of giving that little bit extra in her role. Vanessa passionately owns the responsibility of looking after our customers orders, from entering the order through to ensuring the tracking details are up to date on the website.

What does giving that little bit extra mean to Vanessa?

Going above & beyond in resolving a wide range of product & service queries professionally & satisfactorily. Also, when we see our clients happy, satisfied and coming back because of the excellent customer service & quality products they received from us both before and after the sale. We make our customers feel important & we always put them at the heart of everything we do.

Alexis Mercado – Graphic Artist & Marketing Assistance

To Alexis, delivering that little bit extra is just the start of the Thermogroup brand. Alexis’ creativity comes to the fore in all aspects of marketing helping to build the Thermogroup brand and support the sales team.

What does giving that little bit extra mean to Alexis?

Going the extra mile is one of the most important things you can do to deliver great customer service and creativity. This is when you have ticked all the boxes, yet you still want to do more.

Zebulon Flew – Leeton Warehouse

Zeb brings a can do attitude to his role in the Leeton Warehouse. Responsible for dispatch of custom orders, product assembly, management of incoming goods and assembly of displays, Zeb constantly delivers that little bit extra while on the run.

What does giving that little bit extra mean to Zeb?

That little bit extra… Attention to detail and to always going above and beyond what’s expected.

 

 

Our Sales Team

 

Queensland
Dave Hardwick
Bathroom &  Tile Reseller Sales Representative
NSW – Bathroom & Tile Reseller Sales Representatives
Rob Payne
Northern Sydney, Central Coast, Newcastle, Mid NSW Coast, Grafton & Armidale
Barry Tasker
Southern Sydney, Wollongong, South Coast, Riverina & the ACT
Victoria
Andrew Andriotis
Bathroom, tile Reseller & Electrical Wholesaler Sales Representative
Tasmania
Richard Lewis
Bathroom &  Tile Reseller Sales Representative
South Australia
Mark Ross
Bathroom &  Tile Reseller Sales Representative
Western Australia
Estelle Vos
Bathroom &  Tile Reseller Sales Representative
New South Wales – Electrical Wholesale Sales Representatives
Andrew Levey
Northern New South Wales
Paul Macri
Northern Sydney and Western New South Wales
Rob Sisson
Southern Sydney and Southern New South Wales

 

 

 

 

Caring for the greater good

 

Find out more

 

About us

 

Find out more