Our Promises

We are raising the standard, and we have made some bold promises to keep us accountable for what we say. Our promises are backed by our Chilli Guarantee, which holds us accountable to our promises; no one else is doing it so we will be first.


Reseller Focused 

• Drive sales and enquiries to our resellers
• Support with regular promotions and incentives
• Product range that allows for upselling, resulting in healthy margins



Proactive, Dedicated Sales Support

• Provide in-depth reseller training with regular visits and support
• Point of sale support including displays, brochures and product information
• Real time technical support for consultants and their clients



Personal & Reliable After-Sales Service

• 7am-5pm helpline to help consumers with any installation, programming or maintenance questions
• Prompt resolutions and communication for any warranty claims or issues
• Dedicated technical helpline



Simplicity of Transaction

• Order confirmation & order dispatched emails with tracking information
• Full online order tracking using your purchase order number
• 2 hour quote turnaround on stocked items
• Live chat online with our customer care team


Delivery Guarantee

• Same day dispatch on all orders placed by 12pm EST
• All catalogue products are held in stock
• Four conveniently located warehouses to ensure the fastest delivery of your products
• Delivery to store or drop ship – Free fright on all overs order $150 nett store cost. Orders below will incur a $20 nett fright charge
• Flexible returns policy up to 6 months from the date of purchase


Consumer Centric

• Products designed to provide comfort, luxury or practicality to meet consumers expectations
• Easily accessible, quality, affordable and design-focused products
• We stand by our market leading warranties with no hidden catches to provide peace of mind
• Online learning centre and dedicated installer program


Supporting the Community

• Supporting numerous charities each year
• Corporate sponsor of the Rapid Relief Team
• Embracing environmentally friendly packaging solutions
• Planting over 1,000 trees annually to offset our carbon footprint


People who Care

• Passionate, knowledgeable, values-driven team to ensure you receive a positive experience whenever you contact our company
• We train and invest in our people to empower them to deliver that little bit extra




Holding our promises to account

We pride ourselves on delivering that little bit extra in our service. Although we stand by our promises, we are not immune to things going wrong… we are real people.

If you feel we have not delivered on our promises, the Chilli Guarantee has you covered, offering a $100 cashback. We don’t do it because we have to but because we care.

Should we not meet our promise, simply email [email protected]