The success of Thermogroup lies in the team that delivers that little bit extra. Meet the key members of the team and find out what delivering that little bit extra means to them.
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Jason Donald – Founder & Director
Jason began Thermogroup in 2003 and has built the business to where it is today. Jason passionately ensures the team are on track, focused, and working toward the strategic goals of the business. Jason still upholds the same passion and standard of care for our customers that he started with in the very beginning which brings about our culture of giving that little bit extra. What does giving that little bit extra mean to Jason?That little bit extra is our way of life, our ethos. It means we will go that little bit extra in everything we do so that our customers, suppliers, colleagues, and team members will always be pleasantly surprised at our level of dedication, loyalty and service. |
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Tammy Donald – Customer Care Manager
Tammy’s positivity and desire to deliver that little bit extra makes her the perfect leader for our customer care team. Tammy is responsible for ensuring the team is delivering on our KPIs and objectives and is dedicated to continually evolving and improving our service to clients. What does giving that little bit extra mean to Tammy?Giving that little bit extra means we’re passionate and fearless about doing whatever it takes to travel the extra mile, individually and as a team. We’re committed to going above and beyond what is expected in everything we do and thrive on not only delivering on our promises but also pushing the boundaries to do more and be more as a company. |
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Rebecca Schmetzer – Customer Care Facilitator
Rebecca is a key part of our customer care team. Rebecca is responsible for ensuring the team is delivering on our KPIs and objectives and is dedicated to continually evolving and improving our service to clients. What does giving that little bit extra mean to Rebecca?That little bit extra to me is going above and beyond to provide amazing customer service to our customers, to align with our amazing products. |
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Lilly Snell – Customer Care Facilitator
Lilly is a key part of our customer care team. Lilly is responsible for ensuring the team is delivering on our KPIs and objectives and is dedicated to continually evolving and improving our service to clients. What does giving that little bit extra mean to Lilly?To me that little bit extra is all the little things adding up, such as offering multiple solutions to a problem then following up until I know the customer is satisfied and always thinking that next step ahead. |
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Vanessa Munsi – Customer Care Facilitator
Vanessa embraces the culture of giving that little bit extra in her role. Vanessa passionately owns the responsibility of looking after our customers orders, from entering the order through to ensuring the tracking details are up to date on the website. What does giving that little bit extra mean to Vanessa?Going above & beyond in resolving a wide range of product & service queries professionally & satisfactorily. Also, when we see our clients happy, satisfied and coming back because of the excellent customer service & quality products they received from us both before and after the sale. We make our customers feel important & we always put them at the heart of everything we do. |
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Margie Donald – Finance & Procurement
Margie is the numbers star for Thermogroup. Her dedication and attention to detail is evident in her finance role, from management accounts, tax reporting, payroll, and budgeting through to cash flow forecasting, Margie delivers that little bit extra through her accuracy and accounting know-how. What does giving that little bit extra mean to Margie?Constantly and consistently exceeding the expectations of our customers, suppliers, and teammates. |
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Rick Donald – Operations and Purchasing Coordinator
Rick passionately drives the operations side of the business from managing our four warehouses, managing stock levels & product quality to ensuring all orders ship on time, in full to our customers. Rick’s drive ensures that the operations of Thermogroup truly allow us to deliver that little bit extra. What does giving that little bit extra mean to Rick?Providing that little bit extra is the principle that dictates our every discussion, response and innovation. It is the impetus that drives commitment and focus on excellence, and the definitive factor in every action undertaken and every experience provided. |
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Bethanie Mauger– Operations and Purchasing Support
Bethanie’s drive for perfection makes her a perfect fit for operations and purchasing. She always gives that little bit extra to ensure our customers’ needs are met with excellence. What does giving that little bit extra mean to Bethanie?
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Zebulon Flew – Leeton Warehouse
Zeb brings a can do attitude to his role in the Leeton Warehouse. Responsible for dispatch of custom orders, product assembly, management of incoming goods and assembly of displays, Zeb constantly delivers that little bit extra while on the run. What does giving that little bit extra mean to Zeb?That little bit extra… Attention to detail and to always going above and beyond what’s expected. |
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Ross Donald – Sales & Marketing Lead
Ross is responsible for driving the sales and marketing teams in pursuit of Thermogroup’s goals of supporting our resellers. Whether it be creating a new marketing campaign, developing a promotion for a reseller, negotiating a deal with a national group or setting up a new reseller agreement, Ross keeps the business driving forward. What does giving that little bit extra mean to Ross?That little bit extra is our way of life. It adds meaning and purpose to what we do. Its not something that we have to do, but we choose to do as it brings happiness to the giver and receiver alike. This will always be what sets us apart. |
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Alexia Martin– Marketing Team Lead
For Alexia, creativity is key, whether she’s designing flyers, crafting social posts, or sending out emails. Every part of her role comes down to the details that make the difference, ensuring she always gives that little bit extra. What does giving that little bit extra mean to Alexia?
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| Beatriz Punla – Graphic Designer
For Bea, delivering that little bit extra is just the start of the Thermogroup Brand. Bea’s creativity comes to the fore in all aspects of marketing helping to build the Thermogroup Brand and support the sales team. What does giving that little bit extra mean to Beatriz?“That little bit extra” turns routine into passion and tasks into purpose. It’s the enthusiasm and care I bring to my work. Going beyond what’s asked drives passion, strengthens connections, and leaves a lasting impact on the world around us. |
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John Donald – Sales Team Leader
John joined Thermogroup in 2011 and is responsible for setting targets and managing our sales reps and continually developing and maintaining relationships with key clients and groups. John’s passion and determination has led the growth for Thermogroup. What does giving that little bit extra mean to John?This is the commitment we have as a team to look after customers, respond to problems, maintain quality of products and we achieve this in our attitude, by being honest, by resolving problems, and by treating our customers and fellow workers as number 1. |
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Anna Patterson – Sales Support Team Lead
Anna plays a vital role in supporting the sales team, ensuring their initiatives are meticulously executed alongside the marketing team for seamless coordination. With exceptional attention to detail and the ability to juggle priorities effortlessly, she ensures every customer experience is handled with precision and efficiency. Anna consistently goes above and beyond, delivering that little bit extra for both our team and our customers. What does giving that little bit extra mean to Anna?To me, that little bit extra means knowing what’s expected then doing everything possible to get it done quicker or make it better than the last time. The only person who decides how much effort you can put into what you do, is you. |
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Andrew Andriotis– Southern Regional Sales Leader
Andrew brings invaluable experience and leadership across multiple departments. His commitment to excellence and willingness to go the extra mile make him an essential part of our team. With a passion for delivering outstanding support, Andrew ensures both colleagues and customers receive the very best service. What does giving that little bit extra mean to Andrew?Giving that little bit extra to my customers means making sure that all my customers and their staff are fully trained in all our products as it gives them more confidence to present and discuss to their clients when selecting for a new bathroom renovation, also making sure all enquiries are answered and followed through at a timely and efficient manner. Giving that little bit extra gives the confidence to our customer base that they can rely on Thermogroup when needed. |
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Fleur Grady– Victoria Sales Representative
Fleur is a key part of our Sales Team in Victoria, always ready to assist with a friendly and helpful approach. Her commitment to delivering exceptional support ensures she always gives that little bit extra to every customer. What does giving that little bit extra mean to Fleur?To me, giving that little bit extra means being available to my customers and providing above standard service.
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Cameron Amos– NSW Sales Representative
Cameron plays a key role in our NSW sales team, always eager to assist and share his expertise. His friendly approach and deep product knowledge ensure that every customer receives the best possible experience, always going that little bit extra to provide outstanding support. What does giving that little bit extra mean to Cameron?Going that extra mile for the people you are interacting with so that they feel valued and appreciated. This ultimately leads to good outcomes for everyone. |
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Renee Spinelli– NSW Sales Representative
Renee is an integral part of our sales team, always ready to assist customers with a friendly and proactive approach. Her dedication to providing exceptional support and her willingness to go the extra mile ensure that every customer experience is seamless and positive. What does giving that little bit extra mean to Renee?That little bit extra means making sure our customers feel heard, and supporting them in any way I can. |
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Karen Innes– SA & WA Sales Representative
Karen, our Sales Representative for Western Australia and South Australia, brings boundless energy and a positive attitude to everything she does. Her enthusiasm and dedication ensure she always goes the extra mile to support her customers and deliver the best solutions. What does giving that little bit extra mean to Karen?For me, improving someone’s day – whether it’s making things easier, getting back with an answer, going the extra mile, bringing a smile, or adding a bit of happiness. I truly believe that small acts of kindness and support can make a significant impact. I am also lucky, working at Thermogroup makes this even more rewarding, as the team is incredibly supportive and fosters a positive environment. |
Our Sales Team
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Queensland Dave Hardwick Bathroom & Tile Reseller Sales Representative Sharron Russ Commercial Sales Representative |
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New South Wales – Electrical Wholesale Sales Representatives Andrew Levey Northern New South Wales Paul Macri Northern Sydney and Western New South Wales Rob Sisson Southern Sydney and Southern New South Wales |
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